Walk into a large agency and you’ll expect to see beautiful offices, large staff, fancy coffeemakers and expensive conference rooms with state-of-the-art technology. But, once the agency secures your business, how does it value it? 2010 marks an exciting new media era full on innovation and creativity. Increasingly, great talent is breaking off from big-fish agencies to start small, more specialized agencies to serve you better.
The question is, “Why is smaller better?” Aside from a less formal structure and leaner staff, smaller agencies are by far more flexible to changes when their clients request it, they are more responsive to requests, and will go far beyond to ensure your business. Service is genuine in small agencies, where big fish agencies are focused on constant billing and minimum deliverables.
You’d be surprised to find better, and more specialized talent in small agencies, who have been burned out by big ones. Successful small agencies are always on their toes, and as a result, the work produced is often award-winning. Unlike big agencies, small ones work two-three-five times as hard to earn and keep business, and their people have a stake in the results the agency delivers. Small agencies have no room for “dead weight,” or outgrown expertise.
So, the old myth remains just that. At the end of the day, there’s something special about picking up the phone and speaking directly to the CEO of an agency about a new campaign, versus leaving message after message with an intern at large agency. Who would you want handling your account??
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2 comments:
very useful article. I would love to follow you on twitter.
nice post. thanks.
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