As a CEO of a small agency, the largest part of my focus is going after new business while ensuring that current clients are happy. We explored what it is like to keep a balance between operations, staffing needs, internal marketing, accounting, and of course, new business.
Since responding to RFPs, meeting deadlines, and attending prospect meetings require a lot of travel, how do you make sure that you are productive while on the road? Here are some thoughts:
- Be accessible. It's one thing to turn off your phone when you are in a meeting trying to land an account. But, your staff at the agency's headquarters will need to reach you at times to get your approval on things, or find you if a crisis breaks out. It's important to empower and trust your employees so that they can go above and beyond their job scope and get things done while you are away.
- Check email. We all get our emails on our smartphones nowadays, but learn to unclutter your inbox quickly. Remember, giving a short response is better than no response. If not responded right away, many emails get lost in the shuffle, and you may end up embarrassed in the long run. It's important to know what's going on.
- If you are going to be away for more than two days, definitely schedule a daily call - no more than ten minutes - with your headquarters. Have an assigned staff member to go through updates at your agency. It's a good way to stay connected, and to also answer any questions that need immediate attention.
- Post social media updates. Sure, why not? If you are a CEO and are connected to clients on Facebook or Twitter, why not post updates on what you are up to. Clients like to see you are staying active in your agency. In fact, social media are notorious for opening dialogue and possibly even impromptu meetings... if a client happens to be in the same town as you!
- Carve out time for other tasks. While you are on the road focusing on winning new business, it is still important to learn to make the time to attend to current client business. Remember, your current clients is the only reason you are in business. You can only expect your staff to handle so much while you are away. Besides, one of the reasons those clients came to you is because you offer their account a personal touch!
After all that's done... go out and see the sights!
Showing posts with label CEO of small agency. Show all posts
Showing posts with label CEO of small agency. Show all posts
3/18/10
Find inspiration in little things and meet challenges head on
A case study by Fuseideas CEO, Dennis Franczak
Every agency owner goes through a day, a week, or even longer where things don’t go your way. You might now win some new business, a client might decide to stop spending money, your employees might start feeling down, or someone might even decide they don’t need your services anymore…you get the picture. Having been in this business long enough, Dennis Franczak, our CEO at Fuseideas, realized that doing this is a marathon, not a sprint, and nothing always is perfect and how you deal with it tells a lot about your character, but also your agency.
As a small agency owner, you have to deal with the wide variety of emotions that it takes to run a successful business. When things don’t go your way, are you pouting in the corner, blaming factors beyond your control, blaming the client, or taking a real look at how you can make your business better for not only you, but your entire company? Dennis thought it would be beneficial to other small agency owners to share how met a recent challenge he faced at Fuseideas during the crisis:
“Last spring/summer, Fuseideas faced a real crisis. The economy was imploding, staff morale was down, our rent payments were too high and we weren’t winning any new business. Things seemed very bleak for us indeed. I remember the day when I bottomed out and finally decided I was going to do something about it. I had gone out the night before to commiserate with some friends about my plight and needless to say, had a little too much to drink. The next day, my wife and her neighborhood friends decided to go out for a day of shopping (of all things!) and I was left to not only try and watch my kids and the neighbor’s kids (10 of them) with a hangover, but also have to deal with the stress of being in a huge slump in my business.
As I laid out on the back porch with a splitting headache pitying myself, watching happy children beat me over the head with nerf bats and shoot me with squirt guns, I realized I needed to stop feeling sorry for myself and thank God for the positive things I had. My kids were laughing, happy, carrying on and I realized it that I owed it to them to do something about it.
I called my partner Rich over in Prague and talked about what we needed to do. He agreed. He had been having similar thoughts and that we needed to stop feeling sorry for ourselves and take control of what we could control.
So what did we do? We did the OPPOSITE of what people thought we would do. We stopped chasing tons of new business and focused on our current clients. We visited each and every client and told them how important their business was to us and how our partnership with them was helping us survive. During those conversations, they told us what they liked about us, what more they wanted from us and how we could help them. Those conversations turned into new projects which carried us through the summer and resulted in a profitable 2009.
We also fired clients. Yes. We fired clients. As a small agency, you need to focus on your good relationships and partnerships, not focus on trying to work with clients that don’t appreciate your efforts, or try to make you do work at the lowest prices, and in short, treat you like a vendor. In a struggling economy, you need to work with people that appreciate what you bring to the table. To that end, we made a concerted effort to prune our client list and focus our company on servicing the clients that we felt were true partners with us.
It was the best decision we ever made. Clients were re-energized with us, morale improved, profitability increased and all of the sudden the clouds cleared and we started winning new business again.
Not every single day is going to go your way. There are always going to be ups and downs. But I learned a lesson last summer that I will carry with me for the rest of my life. Take stock of the good things in your life, let them give you strength, so that you can make the tough decisions that need to be made to run a successful business so that you can provide for your family, your staff, and yourself.”
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Every agency owner goes through a day, a week, or even longer where things don’t go your way. You might now win some new business, a client might decide to stop spending money, your employees might start feeling down, or someone might even decide they don’t need your services anymore…you get the picture. Having been in this business long enough, Dennis Franczak, our CEO at Fuseideas, realized that doing this is a marathon, not a sprint, and nothing always is perfect and how you deal with it tells a lot about your character, but also your agency.
As a small agency owner, you have to deal with the wide variety of emotions that it takes to run a successful business. When things don’t go your way, are you pouting in the corner, blaming factors beyond your control, blaming the client, or taking a real look at how you can make your business better for not only you, but your entire company? Dennis thought it would be beneficial to other small agency owners to share how met a recent challenge he faced at Fuseideas during the crisis:
“Last spring/summer, Fuseideas faced a real crisis. The economy was imploding, staff morale was down, our rent payments were too high and we weren’t winning any new business. Things seemed very bleak for us indeed. I remember the day when I bottomed out and finally decided I was going to do something about it. I had gone out the night before to commiserate with some friends about my plight and needless to say, had a little too much to drink. The next day, my wife and her neighborhood friends decided to go out for a day of shopping (of all things!) and I was left to not only try and watch my kids and the neighbor’s kids (10 of them) with a hangover, but also have to deal with the stress of being in a huge slump in my business.
As I laid out on the back porch with a splitting headache pitying myself, watching happy children beat me over the head with nerf bats and shoot me with squirt guns, I realized I needed to stop feeling sorry for myself and thank God for the positive things I had. My kids were laughing, happy, carrying on and I realized it that I owed it to them to do something about it.
I called my partner Rich over in Prague and talked about what we needed to do. He agreed. He had been having similar thoughts and that we needed to stop feeling sorry for ourselves and take control of what we could control.
So what did we do? We did the OPPOSITE of what people thought we would do. We stopped chasing tons of new business and focused on our current clients. We visited each and every client and told them how important their business was to us and how our partnership with them was helping us survive. During those conversations, they told us what they liked about us, what more they wanted from us and how we could help them. Those conversations turned into new projects which carried us through the summer and resulted in a profitable 2009.
We also fired clients. Yes. We fired clients. As a small agency, you need to focus on your good relationships and partnerships, not focus on trying to work with clients that don’t appreciate your efforts, or try to make you do work at the lowest prices, and in short, treat you like a vendor. In a struggling economy, you need to work with people that appreciate what you bring to the table. To that end, we made a concerted effort to prune our client list and focus our company on servicing the clients that we felt were true partners with us.
It was the best decision we ever made. Clients were re-energized with us, morale improved, profitability increased and all of the sudden the clouds cleared and we started winning new business again.
Not every single day is going to go your way. There are always going to be ups and downs. But I learned a lesson last summer that I will carry with me for the rest of my life. Take stock of the good things in your life, let them give you strength, so that you can make the tough decisions that need to be made to run a successful business so that you can provide for your family, your staff, and yourself.”
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